There are different ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It’s the easiest method of correspondence for many reasons. In the event that no support staff representative is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably be received. Additionally, you can copy/paste large bits of info without worrying about typing errors, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number may increase in case you wish to administer a number of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.