There are different ways in which you can touch base with the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It’s the easiest method of correspondence for many reasons. In the event that no support staff representative is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably be received. Additionally, you can copy/paste large bits of info without worrying about typing errors, and in case a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re often separate from the web hosting platform, which suggests that if you need to supply information or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number may increase in case you wish to administer a number of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans feature an integrated trouble ticket system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same place – invoices, files, emails, tickets, etc., avoiding the necessity to use different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may select a category and our system will present you with a number of help articles, which will give you additional info and which may help you fix any given problem even before you actually send a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more convenient to manage everything from a single location, which is the reason why we have implemented a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will permit you to handle the communication with our help desk support staff together with your files, which implies that you won’t need to remember one more sign-in name for a separate system. You will be able to open a new ticket or to track the status of an old one with less than several mouse clicks while you’re browsing the content within your semi-dedicated account. Additionally, you can look through older tickets using a smart search filter or read applicable help articles, which include solutions to common problems. The integrated trouble ticket system is closely monitored 24/7/365 with the maximum response time being just 1 hour, so there will always be someone to assist you.