If your hosting company supplies live chat support, you are able to speak with an agent in real-time and learn useful info or get a problem resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you will need only a computer with world wide web access, so that you won't pay any rates when you are in another country or state. What's more, it will be easier to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a much faster option to contact your hosting service provider's support team as compared to using a ticketing system. Last, but not least, if some problem needs some more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, therefore you will not lose time - something that's impossible in case you are on the phone.