If your hosting company supplies live chat support, you are able to speak with an agent in real-time and learn useful info or get a problem resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you will need only a computer with world wide web access, so that you won't pay any rates when you are in another country or state. What's more, it will be easier to copy and paste details such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a much faster option to contact your hosting service provider's support team as compared to using a ticketing system. Last, but not least, if some problem needs some more time to be resolved, you'll be able to do something else while you wait for guidance on the live chat, therefore you will not lose time - something that's impossible in case you are on the phone.
Live Chat Support in Cloud Website Hosting
As we believe that a lot of problems are usually resolved when you talk with a live person, we offer a live chat service for all of our prospective and existing clients. Our chat is available every single day and our customer support agents will assist you with a number of questions and issues. In case you are not our customer yet, you'll be able to learn more about our cloud website hosting packages and the hosting environment in general so that you can make sure that your sites will operate efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of issues with any of our solutions, you'll be able to join us on our live chat and we will provide the needed information or assist you to troubleshoot the problem. You'll have to open a support ticket for specific troubles that require longer time or the expertise of a sysadmin, but for a number of standard problems you will get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every single day, even on holidays and weekends. It's one of the best ways to find out more about our semi-dedicated plans in case you do not have an account yet or to get some problem resolved in case you're a customer and our support agents will help you instantly no matter what time of the day you join the chat. If you wonder which plan is more suitable for your websites, if you need advice whether you should order a specific upgrade and how to order it or in case you've got problems installing an email account on your PC, you can get in touch with us and we'll give you the required information promptly. Our live chat is available even after our phone lines are off for the day, which means that if you have an account here, you can rest assured that you will always get timely help with any kind of question or issue that shows up.