One-Hour Response Guarantee
Would you like to learn more about the 1-hour response time guarantee and how you can benefit from it in your capacity as customer?
If you’ve ever got any inquiries in regard to your hosting plan or if you encounter a problem with your websites, you will have to contact the web hosting provider’s help desk support team. It may not matter how soon they’ll reply if you’ve got a general inquiry, but a problem such as a mishandled app update, for instance, may result in your website becoming broken or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. In case you offer services or goods online, any outage will harmfully influence your website and you may lose existing or potential visitors. Lots of web hosting providers, primarily resellers, reply to tickets and e-mails within 24 hours, but in the electronic age that’s way too long, since clients will rarely go back to a website that is not functioning correctly over lengthy intervals.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from our company, you can just forget about waiting around for hours and hours on end, or even all day, to receive a response to a technical support ticket or an e-mail. No matter when you contact us, we’ll lend you a helping hand within no more than 60 minutes with any pre-sales or technical inquiries that you may have. In reality, our actual response time rarely surpasses twenty-thirty minutes. Since we’re working 24-7, you’ll always receive assistance in a timely fashion and we know precisely how critical that is in the e-world. Shortly after you contact us, we will answer your queries. If you come across any technical challenge, we will deal with it instead of you, or we will supply you with all the needed information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team reps will be at your disposal all the time and they will answer any trouble ticket that you post through your hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a general query regarding your semi-dedicated server
or you face some complication and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24x7x365 to cope with any billing, general or technical issue. In case you contact us about anything that’s within our capabilities, we’ll resolve it before we reply, so you won’t have to wait around for hours or days while the problem lingers. If there is something that you have to do on your end, we’ll provide you with the necessary details – what workable solutions to try out, what actions to take, etc.