There are lots of cloud website hosting companies on the market, but the majority of them are resellers that have minimal resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you can receive through this particular channel of communication varies based on the supplier - several of them provide you with professional telephone support, various others offer general and customer support only as some matters are more time-consuming and it's a lot less difficult to be resolved via a trouble ticket, especially if the issue has to be escalated. Nonetheless, it is good to find that you can get in touch with your website hosting provider as there are many small matters which can be taken care of without difficulty and in a timely manner with a call, not mentioning that you can get more details for the services before you become a customer.
Phone Support in Cloud Website Hosting
All of our cloud website hosting plans offer telephone support fourteen hours per day even on official holidays, so if you don't have an account yet, you are able to call and learn more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to call the phone number that is nearer to you. If you're an existing customer, we will assist you in a timely manner with any general and billing issues and with various technical issues to save you time and efforts - we acknowledge the fact that sometimes it is easier to speak with a live person and get things done right away. Of course, some problems cannot be resolved on the phone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer include live phone support for 14 hours a day. In case you hesitate which plan is appropriate for your sites, you want to find out more about the package's features or you'd like to have any other kind of info about our solutions, you're able to call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our support representatives will assist you. In case you already have an account, you can get in touch with us about sales and general issues, although we are often able to assist with a number of technical issues as well. For strictly tech difficulties you'll need to take advantage of our built-in ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option in case the problem requires longer time to be dealt with or it needs to be escalated to our system administrators.