The availability of the customer and tech support that a cloud website hosting company provides can tell you a lot about the services they supply as well. In case you are allowed to use only e-mail messages and / or tickets, you have most probably discovered a reseller and not the web hosting provider. If this is the case, you will probably have to wait for several days to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the actual website hosting company for extra assistance. If the supplier can provide several means of communication with quick response time which are available anytime, they're most likely the top provider, not just a reseller. So you will take advantage of timely assistance and quality support since they will have instant access to the servers where your account is. Regardless of the problem - technical or sales, it's always better to have the option to contact your hosting company directly using your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
We supply 24/7 customer, billing and tech support for our cloud website hosting plans
. Even if you aren't our customer yet and you have questions, we can give you a hand right away and give you the needed information, so as to give you the choice to make an informed decision when you obtain a new hosting account. We are available anytime, including holidays and weekends, and we supply several means of communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we now have multiple telephone numbers around the world, therefore you will be able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for days and nights to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you are able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With a lot of communication options, you are able to pick the easiest way to contact us and find out about our solutions in case you don't have an account yet, or request assistance if you're already our customer. You're able to call us, start a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour answer time guarantee, even though it rarely takes more than 20 minutes to receive assistance irrespective of the nature of the trouble. With our customer and technical support services, we will be available for you when you need us, not a few days afterwards.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server
from our company, you're able to get in touch with us anytime using several channels and the max time that you will need to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on your server. To contact us about a tech matter, you can open a trouble ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of common questions or you'd like to know more about our hosting solutions before you order, you can use our live chat or you can call one of the local numbers that we have in different countries worldwide. When you're looking for support for third-party software that you are unable to set up or run effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.