Tech Support Channels
A 1–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for every ticket or e–mail that you send to our client support team. We will swiftly reply to all the general queries and forward the issue to our administrators if additional assistance is needed. If you order the Managed Services package, we will perform any of the included server administration services at a time that has been discussed with you earlier.
A Premium–Quality Customer Support Service
If you need any assistance while working with our Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server on your behalf, do not hesitate to contact our client support staff at any time via the ticketing system. Besides, should you require help managing your server, you can order our Managed Services package, that includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting services, data backup disk storage space, etc.
A User–Friendly Help Section
We have equipped the Control Panel with an elaborate knowledgebase, which features elaborate explanations of all its features and functions. What’s more, we have prepared in–depth video tutorials that will further teach you how to carry out a particular operation or resolve a frequently encountered issue. The help articles and the video tutorials are readily accessible from every Control Panel section via the Help and Videos buttons situated in the top right corner.