Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center integrated into your Control Panel. It boasts a rich knowledge base with frequently asked questions and detailed educational articles written by our well–trained customer support staff.

  • Top quality support service

  • Tutorial Video Clips

  • For those of you who’d like to find out how to solve a common issue by watching an instructional video, we’ve added a selection of video tutorials to our Control Panel. All the tutorial videos are concise and easy to understand. They offer you visual demonstrations of various web site management procedures.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 technical support service with a one–hour support ticket response guarantee. A group of trained technical support engineers will be at your disposal to attend to all the questions that you may have. During off–peak periods, a reply will be supplied in even less than twenty minutes.