Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Our team of professionals will try their best to respond to your assistance requests within about 1 hour. If, however, the problem you have encountered demands the assistance of our Administrators’ =Dept,= we are going to address the ticket to the administrator in charge and will submit a reply to notify you.

  • Top quality support service

  • Qualified Customer Support Service

  • We will be online for you 24/7/365 to provide you with advices and customer support as well as to help you with any problem that you could possibly encounter as you are taking care of your virtual server. We can support all pre–installed software applications, like your OS, server administration panel (with respect to the VPS type) and the Control Panel produced entirely by our company.

  • Intuitive help center

  • An Intuitive Help Section

  • A thorough and consistently updated article base is built into our in–house built Control Panel. It gives you quick tips about how to carry out all of the key website administration jobs. The Help section offers you in–depth how–to articles and step–by–step video tutorials. You can reach the Help zone by clicking on the Help or Video buttons in the top right corner of each Control Panel section.